From Warehouse
to Your Hands
Every GRIPTIE order is individually inspected, steamed, and packaged at our warehouse before dispatch. Orders placed before 2:00 PM (PKT, Monday–Friday) are processed the same business day. Orders placed after the cut-off, or on weekends and public holidays, are processed the next working day.
During sale events or new collection launches, processing may take 1–2 additional business days due to high volume. You will receive a shipment confirmation email with your tracking number as soon as your parcel leaves our warehouse.
Across Pakistan
We ship to all major cities and towns across Pakistan via our trusted courier partners. Delivery timelines are estimates and may vary based on your location and local courier capacity.
| SERVICE | ESTIMATED DELIVERY | RATE |
|---|---|---|
| Standard Courier Lahore · Karachi · Islamabad · Rawalpindi |
2–4 business days | Rs. 200 |
| Standard Courier Other major cities |
3–6 business days | Rs. 250 |
| Remote Areas Rural & far-flung regions |
5–9 business days | Rs. 350 |
| Free Shipping FREE | 3–6 business days | On orders above Rs. 5,000 |
Cash on Delivery (COD) is available for all domestic orders. A COD handling fee of Rs. 50 applies.
Worldwide Delivery
GRIPTIE ships internationally to select countries. International orders are dispatched from our Pakistan warehouse via DHL Express or EMS. Delivery timelines are estimates; actual transit times may vary depending on destination customs clearance.
Import duties, taxes, and customs fees are the responsibility of the recipient and are not included in our shipping charges. Please check your country's import regulations before ordering.
| REGION | ESTIMATED DELIVERY | RATE |
|---|---|---|
| UAE · Saudi Arabia · Qatar · Kuwait | 5–8 business days | $12 USD |
| United Kingdom · Europe | 7–12 business days | $18 USD |
| United States · Canada | 8–14 business days | $20 USD |
| Australia · New Zealand | 9–16 business days | $22 USD |
| Rest of World | 10–20 business days | Contact us |
Follow Your Order
Once your order is dispatched from our warehouse, you will receive an email and/or SMS containing your tracking number and a direct link to track your parcel in real time. Tracking updates may take up to 24 hours to appear after your shipment notification.
For domestic orders, tracking is available via the courier's website. For international orders, DHL Express provides live tracking updates including customs clearance status.
If you have not received a tracking number within 3 business days of placing your order, please contact us at support@griptie.com.
Presented with Intention
Every GRIPTIE tie is hand-folded, tissue-wrapped, and placed in our signature matte black gift box before being secured in a reinforced shipping outer. We believe the unboxing is part of the experience.
When Things Go Wrong
While we strive for every delivery to arrive on time and in perfect condition, delays can occasionally occur due to high courier volume, weather conditions, or customs holds beyond our control. If your order is significantly delayed beyond the estimated window, please reach out — we will investigate and keep you informed.
In the rare event that your order arrives damaged, please photograph the packaging and product and email us at support@griptie.com within 48 hours of delivery. We will arrange a replacement or refund promptly.
GRIPTIE is not liable for delays caused by incorrect shipping addresses provided at checkout. Please double-check your delivery details before confirming your order.
Our Return Promise
We want you to love your GRIPTIE piece. If for any reason you are not satisfied, we accept returns within 7 days of delivery, provided the item is unworn, unaltered, and in its original packaging with all tags attached.
To initiate a return or exchange, email us at support@griptie.com with your order number and reason. Our team will guide you through the process. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Refunds are processed within 5–7 business days of us receiving and inspecting the returned item. Refunds are issued to the original payment method.
Frequently Asked
We're Here to Help
Still Have Questions?
Reach our team at support@griptie.com
We respond within 24 hours, Monday through Saturday.